Customer Service - Praxis USA Online Webstore
We make every effort to answer your phone calls the first time. However, if you have to leave a message we will return your phone call by the next business day (most times we get back to you within a couple of hours). The same holds true for your e-mails. So, if you ever have any questions regarding our Praxis Online Store or we can help with your shopping please call us 8am – 5pm PST, M-F at: (831) 423-7464 or e-mail us on our Contact Page
Email / Newsletter
By submitting your email to us or placing an order with our Praxis USA WebStore, you are consenting to receive marketing emails from: Praxis-Works, 207 McPherson St. Suite E., Santa Cruz, CA, 95060, http://www.praxis-works.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact
Security
We employ the latest security technology to protect your credit card information. The server that handles our transactions is in a secure site. We guarantee that every transaction you make at the Praxis Online Store will be 100% secure. Should any unauthorized charges ever be made to your card as a result of shopping here, we will cover your credit card deductible (up to $50).
We use an SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet, and is processed by Intuit Merchant Services.
30 Day Satisfaction Guarantee - USA Webstore Orders
Here at Praxis, we’re a core group of riders we believe you should be completely satisfied with the purchase you have made. Should an item purchased through the Praxis Online Store fail to meet your expectations, we will gladly accept its return within 30 days of original purchase. DO NOT send back any product without connecting with Praxis. YOU WILL NOT receive a refund without an RA# from Praxis Works. Please simply use our form on our Guarantee/Return Page and we'll reply back within 1 business day.
Shipping.
Available shipping options will be displayed during the checkout process. Any timeframe provided by Praxis for when the Product(s) may ship or be delivered is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee. Actual delivery of your order can be impacted by many events some of which are beyond our control. Praxis cannot be held liable for late deliveries.
All risk of loss or damage to the Products shall pass to you, or a person designated by you, upon taking physical possession of the Product(s). Title in the Product(s) shall pass to you when the Product(s) are picked up at the Praxis USA warehouse by the shipping carrier. If items are lost or damaged in transit, please contact our Customer Service.
Exchanges
Exchanges are not available. A full return with explanation will be needed, and a new transaction for correct product will be processed. Please call Praxis Works for issues regarding product mislabeling, miss-shipping, or if you simply ordered the wrong product.
Warranty Policy Here